1. Information We Collect
Depending on how you interact with Purelux, we may collect:
• Name • Email address • Phone number • Service address • Billing or mailing information • Information about the cleaning or painting services you request • Quote and estimate information • Appointment or scheduling information • Messages and other information you submit through our website • Payment-related information necessary to process transactions • Information provided during customer communications
We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
Purelux may use collected information to:
• Respond to inquiries and quote requests • Provide and schedule requested services • Communicate with customers • Prepare estimates and invoices • Process or facilitate payments • Maintain customer and job records • Improve our website and services • Send service-related communications • Prevent fraud, misuse, or unauthorized activity • Meet legal, accounting, insurance, and business requirements
We do not use customer information for purposes unrelated to our business without a lawful basis or your consent when consent is required.
3. Information Submitted Through Our Website
If you submit a form through the Purelux website, the information you provide may be transmitted to Purelux through our website service providers so that we can respond to your request.
Please do not submit passwords, Social Security numbers, financial account numbers, medical information, or other highly sensitive information through general website contact or quote forms.
4. Cookies and Website Technologies
Our website or third-party services used on our website may use cookies or similar technologies.
• Keep the website functioning properly • Understand website traffic and usage • Improve website performance • Remember certain preferences • Protect the website from abuse or fraudulent activity
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Third-Party Service Providers
Purelux may use trusted third-party providers to operate portions of our website or business, including services used for:
• Website hosting • Email delivery • Form processing • Payment processing • Scheduling • Analytics • Security • Business administration
These providers may receive information necessary to perform services on our behalf. We expect service providers handling customer information to use it only for appropriate business purposes and to maintain reasonable safeguards.
6. Payments
When you make a payment to Purelux, payment information may be processed by a third-party payment processor.
Purelux does not need to retain complete payment card information when that information is processed directly by a payment provider. Payment providers may have their own privacy policies and security practices.
7. How We Share Information
Purelux does not sell or rent your personal information.
We may disclose information when reasonably necessary to:
• Provide requested services • Work with service providers and business partners • Process payments • Comply with laws, regulations, subpoenas, or legal processes • Protect the rights, property, or safety of Purelux, our customers, or others • Prevent fraud or unauthorized activity • Complete a business transaction involving Purelux, when legally permitted
8. Data Security
Purelux takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect our business.
When information is no longer reasonably required, it may be securely deleted or disposed of in accordance with applicable requirements.
10. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
• Request information about personal data we maintain about you • Request correction of inaccurate information • Request deletion of certain information • Ask questions about how your information is used • Opt out of certain marketing communications
Some information may need to be retained when required for legal, accounting, contractual, insurance, or legitimate business purposes.
11. Marketing Communications
If Purelux sends promotional communications, you may request to stop receiving them by using an available unsubscribe option or contacting us directly.
Service-related communications, such as information concerning an estimate, appointment, invoice, payment, or requested service, may still be sent when necessary.
12. Children's Privacy
Our website is not directed toward children under 13, and Purelux does not knowingly collect personal information from children under 13 through the website.
If you believe a child has provided personal information to us, please contact us so that we can review and, when appropriate, delete the information.
13. Links to Other Websites
Our website may contain links to third-party websites or services.
Purelux is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
Purelux may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.
When changes are made, the updated policy will be posted on our website with a revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or how Purelux handles personal information, please contact us through the contact information provided on the official Purelux website.
Purelux Home Solutions LLC Website: pureluxhomesolutions.com